Enacts the "New York call center jobs act"; requires prior notice of relocation of call center jobs from New York to a foreign country; directs the commissioner of labor to maintain a list of employers who move call center jobs; prohibits loans or grants.
STATE OF NEW YORK
Cal. No. 225
2019-2020 Regular Sessions
January 16, 2019
Introduced by Sens. KENNEDY, ADDABBO, BAILEY, BENJAMIN, BIAGGI, BOYLE,
BRESLIN, BROOKS, CARLUCCI, COMRIE, GALLIVAN, GAUGHRAN, GIANARIS,
GOUNARDES, HARCKHAM, HOYLMAN, JACKSON, KAMINSKY, KAPLAN, KAVANAGH,
KRUEGER, LANZA, LIU, MARTINEZ, MAY, MAYER, METZGER, MONTGOMERY, MYRIE,
PARKER, PERSAUD, RAMOS, SALAZAR, SANDERS, SAVINO, SERRANO, SKOUFIS,
STAVISKY -- read twice and ordered printed, and when printed to be
committed to the Committee on Labor -- committee discharged, bill
amended, ordered reprinted as amended and recommitted to said commit-
tee -- reported favorably from said committee and committed to the
Committee on Finance -- committee discharged, bill amended, ordered
reprinted as amended and recommitted to said committee -- reported
favorably from said committee, ordered to first and second report,
amended on second report, ordered to a third reading, and to be
reprinted as amended, retaining its place in the order of third read-
AN ACT to amend the labor law, in relation to enacting the "New York
call center jobs act"
The People of the State of New York, represented in Senate and Assem-bly, do enact as follows:
1 Section 1. Short title. This act shall be known and may be cited as
2 the "New York call center jobs act".
3 § 2. The labor law is amended by adding a new article 21 to read as
5 ARTICLE 21
6 NEW YORK CALL CENTER JOBS ACT
7 Section 770. Definitions.
8 771. List of relocated call centers.
9 772. Grants, guaranteed loans and tax benefits.
10 773. Procurement contracts.
11 774. State benefits for workers.
12 775. No private right of action.
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
 is old law to be omitted.
S. 1826--C 2
1 776. Regulations.
2 § 770. Definitions. As used in this article:
3 1. The term "call center" means a facility or other operation whereby
4 employees receive phone calls or other electronic communication for the
5 purpose of providing customer assistance or other service.
6 2. (a) The term "call center employer" means any business entity that
7 employs fifty or more employees, excluding part-time employees; or fifty
8 or more employees that in the aggregate work at least fifteen hundred
9 hours per week, excluding overtime hours, for the purpose of staffing a
10 call center.
11 (b) The term "part-time employee" means an employee who is employed
12 for an average of fewer than twenty hours per week or who has been
13 employed for fewer than six of the twelve months preceding the date on
14 which notice is required under this article.
15 § 771. List of relocated call centers. 1. A call center employer that
16 intends to relocate a call center from New York state to a foreign coun-
17 try or any other state, or reduce call volume handled at call centers in
18 New York state by at least thirty percent, measured as the call volume
19 of the previous calendar month compared to the average monthly call
20 volume of the previous twelve months, and intends to relocate such oper-
21 ations from New York state to a foreign country or any other state,
22 shall notify the commissioner at least one hundred days before such
24 2. A call center employer that violates subdivision one of this
25 section shall be subject to a civil penalty not to exceed ten thousand
26 dollars for each day of such violation, except that the commissioner may
27 reduce such amount for just cause shown.
28 3. The commissioner shall compile an annual list of all call center
29 employers that relocate or reduce call volume pursuant to subdivision
30 one of this section, and such list shall be made available to the public
31 and shall prominently display a link to the list on the department's
33 4. The commissioner shall make the list created pursuant to subdivi-
34 sion three of this section, available to the public and shall prominent-
35 ly display a link to the list on the department's website.
36 § 772. Grants, guaranteed loans and tax benefits. 1. Except as
37 provided in subdivision three of this section and notwithstanding any
38 other provision of law, a call center employer that appears on the list
39 described in section seven hundred seventy-one of this article shall be
40 ineligible for any direct or indirect state grants, state guaranteed
41 loans, tax benefits or other financial governmental support for a period
42 of five years from the date such list is published.
43 2. Except as provided in subdivision three of this section and
44 notwithstanding any other provision of law, a call center employer that
45 appears on the list described in section seven hundred seventy-one of
46 this article shall remit the unamortized value of any grant or guaran-
47 teed loans, or any tax benefits or other governmental support it has
48 previously received in the past five years. The provisions of this
49 subdivision shall apply to grants, loans, tax benefits and financial
50 governmental assistance that is entered into on or after the effective
51 date of this article. Nothing in this subdivision shall be deemed to
52 prevent the call center employer from receiving any grant to provide
53 training or other employment assistance to individuals who are selected
54 as being in particular need of training or other employment assistance
55 due to the transfer or relocation of the call center employer's facility
56 or operating units.
S. 1826--C 3
1 3. The commissioner, in consultation with the appropriate agency
2 providing a loan or grant, may waive the requirement provided under
3 subdivision two of this section if the call center employer demonstrates
4 that such requirement would:
5 (a) threaten state or national security;
6 (b) result in substantial job loss in the state of New York; or
7 (c) harm the environment.
8 § 773. Procurement contracts. The head of each state agency shall
9 ensure that all state-business-related contracts for call center and
10 customer service work be performed by state contractors or other agents
11 or subcontractors entirely within the state of New York. State contrac-
12 tors who currently perform such work outside the state of New York shall
13 have two years following the effective date of this article to comply
14 with this section; provided, that if any such contractors which perform
15 work outside this state adds customer service employees who will perform
16 work on such contracts, those new employees shall immediately be
17 employed within the state of New York, except that businesses subject to
18 a contract agreed to prior to the effective date of this article with
19 terms extending beyond a date greater than two years after the effective
20 date of this article shall be subject to the provisions of this subdivi-
21 sion at the next point in which the contract is subject to renewal.
22 § 774. State benefits for workers. No provision of this article shall
23 be construed to permit withholding or denial of payments, compensation,
24 or benefits under any other state law, including but not limited to
25 state unemployment compensation, disability payments or worker retrain-
26 ing or readjustment funds, to workers employed by call center employers
27 that relocate to a foreign country.
28 § 775. No private right of action. Nothing set forth in this article
29 shall be construed as creating, establishing, or authorizing a private
30 cause of action by an aggrieved person against a call center employer
31 who has violated, or is alleged to have violated, any provision of this
33 § 776. Regulations. The commissioner shall promulgate such rules and
34 regulations as shall be necessary and proper to effectuate the purposes
35 and provisions of this article.
36 § 3. This act shall take effect on the one hundred eightieth day after
37 it shall have become a law.