Sarah Clark

1. Which part of the 136^th District do you live in?

Brighton

Irondequoit

City of Rochester – West Side

City of Rochester – East Side

2. How long have you lived in this area?

Less than 1 year

1-5 years

6-10 years

More than ten years

3. Are you an RG&E customer?

Yes, gas and electricity

Yes, gas only

Yes, electricity only

I am not an RG&E customer

4. Over the past year, have your electric/gas bills become

Much higher

Somewhat higher

About the same

Somewhat lower

Much lower

5. Which part of your bill causes you the most financial stress?

6. On average, how much is your monthly electric/gas bill?

7. Have you ever had to cut back on essentials (food, medicine, heat) to pay your utility bill?

Yes

No

8. In the past 12 months, how many outages have you experienced? What was their duration?

9. If you lost power during a snowstorm or other extreme weather, how long did it take to be restored?

10. Do you feel your area gets the same level of service as other parts of the Finger Lakes region?

11. Have you experienced billing issues (being overcharged or undercharged, having months where you are not sent a bill, etc.)?

Yes

No

12. When you’ve contacted your utility about a problem, how would you rate their responses?

Resolved quickly

Took too long

Never resolved/didn’t hear back

Did not contact/don’t know how

13. What is your preferred way to contact with your utility?

Phone

Online

Mobile app

Email

In person

I find it difficult to get in contact with customer service

14. Have you ever visited the RG&E customer service office at 180 S. Clinton Avenue?

Yes

No

Didn’t know about it

15. If an RG&E service worker has visited your home or business, did they arrive during the window of time given to you?

Yes, the worker arrived in the window stated

No, the worker was earlier than the window stated

No, the worker was later than the window stated

The worker did not show at all the day of the window of time given

16. Are you aware of any programs that help lower utility costs?

Yes, I use them.

Yes, I have used them in the past.

Yes, but I haven’t used them.

No, I didn’t know they existed.

17. If you have applied for these programs, how easy was the process?

Easy

Difficult

Couldn’t complete it

Haven’t applied

18. What is the biggest change you’d like to see from your utility company?

19. If you could tell the Public Service Commission one thing about your utility service, what would it be?

20. If you could ask RG&E any question regarding their company makeup, gas and/or electric service, customer service, billing, employees, service outages, etc., what would that question be?

21. Have you ever heard of public power? If yes, are you interested in exploring that option? If not, do you want to learn more?

Assemblymember

Assembly District 136

NYSEG/RG&E Rate Case Survey